Job Location Canada-New Brunswick-Moncton
Job Stream Food, Beverage & Banquets
Site Location Casino New/Nouveau-Brunswick
Job Type Permanent, Part-Time
Number of Positions 3
Posting Date 11-Apr-2022
Expiry Date 11-May-2022
Travel Required Not Required
Educational Requirements N/A
Languages Required English
Job Description
Position Summary:
A Buffet Server handles customer enquiries, prepares and maintains cashier station, and serves customer's beverage or other items not available at the buffet counters. A Buffet Server is expected to know health and safety regulations, respond to emergencies, and comply with applicable provincial regulations. The Buffet Server should be able to establish a rapport with guests, demonstrate professionalism and a positive mental attitude. The Server is responsible for providing gracious level of service to guests to support guest satisfaction. The Server is also responsible for contributing to an environment within the restaurant & bar which encourages fellow co-workers to be happy, motivated and proud of the products and services provided by the restaurant, resulting in a joyful, memorable, relaxed and casual event for the guest.
Key Responsibilities:
- Welcome and greet guests. Make all our guests feel comfortable.
- Develops and maintains a Service Culture that ensures the delivery of Superior internal/external guest service by all team members.
- Ensures department adheres to all regulatory, departmental and company policies and procedures.
- Maintain the highest standard of professionalism when interacting with guests and co-workers.
- Have basic wine knowledge, be able to suggest and present wine tableside, have basic liquor knowledge.
- Make specific suggestions and recommendations to increase guest check average.
- Responsibilities include taking orders from guests in a timely manner and correctly according to order given. Using the guests name when possible.
- Responsibilities include keeping work areas clean and organized.
- Answer questions about our food, beverages and other restaurant functions and services.
- Perform side work at the start and end of each shift as required by service station assignment.
- Maintain clean service areas.
- Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
- Be ready and willing to assist fellow servers as situations arise.
- Thank guests for their visit and invite them to return.
- Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the Director of Food & Beverage or immediate supervisor.
- Pre-shift meetings, shift preparation, service and closing duties
- Maintain alcoholic and non-alcoholic beverage controls as applicable to your role
- Become proficient with the procedure manual, computer system technology currently in use in the restaurant, and the administration system in the restaurant
- Check the weekly schedule as you are responsible for your weekly shifts
- Be knowledgeable with the current food & beverage programs, incentives and customer concerns by regularly liaising with the Director of Food & Beverage, Supervisors.
- Maintain effective communication within the restaurant & bar with the Director of Food & Beverage, supervisors and co-workers.
- Communicate with the Director of Food & Beverage and supervisor about challenges that you experience and partner with them in creating solutions.
- Other duties as assigned.
Education and Qualification Requirements:
- Excellent customer service skills
- Must be able to successfully complete Responsible Beverage, Food Safety programs
- High School graduate or equivalent
- Excellent written and verbal communication skills
- Physically mobile with reasonable accommodations
- Knowledge of Occupational Health and Safety regulations, and gaming laws
- Respond to visual and aural cues
- Ability to professionally handle situations that may arise due to intoxicated guests
- Operate in mentally and physically stressful situations
- Professional attitude required
- Ability to follow instructions & work independently is required
- Good organizational and time management skills is required
- Previous customer service experience required
- Server experience required
- Workplace Hazardous Material Information System (WHMIS) knowledge is an asset
- Wine and beverage knowledge an asset
- Bilingualism (French/English) is necessary
Work Environment Conditions:
- Available to work evenings, weekends and holidays, we are an approved 24x7 operation
- Handle repetitive physical motions for long periods of time
- Maintain health (i.e. wash hands regularly to prevent spread of germs
- Must be able to work standing for 8 hour shifts, and overtime as required.
- Reduce, Reuse, and Recycle -To conduct our jobs with concern for the environment and its resources. Whenever practical and possible, reduce use of items, re-use whenever possible and recycle those items that can be
- Work within a 24/7 operation with ability to work flexible hours when required (days, evening, nights, weekends and holidays)
- Willing to submit to a criminal record check with results acceptable to our organization, standards and position, and/or obtain and maintain an NBLGC license registration
- Must have employment eligibility in Canada
- Must be 19 years of age or older
Special Working Conditions: Our reputation is of paramount importance. As such, we will conduct our business in an ethical and professional manner. Every team member will be obliged to understand and follow all of the policies outlined in Great Canadian's Corporate Ethics and Conduct Manual and will disclose any irregularities or wrongdoing in accordance with the Company's Whistleblower Policy. The Company is committed to sound internal control policies and practices. Every team member will follow the internal control practices required of their position and department.
Compliance Requirements: Every team member must comply with all requirements of the Corporate Ethics and Conduct Manual and with all other corporate policies as communicated. Every team member will be familiar with the business process documentation and internal control objectives related to their position and how their job description aligns with specific internal control activities for which they are responsible. Every team member must adhere to all Company and regulatory policies as they relate to functions of the position.
Licensing and Certification Requirements: Permanent employment may be dependent upon the authorization and continued approval of the Provincial/State Regulatory Bodies. New employees may be required to complete an application and, if required, will begin work only after regulatory approval is granted. Existing team members will reapply as necessary, and continuing work will be dependent upon successful reapplication. For positions that require additional certification, the appropriate level of certification will be maintained.