Definitive Roofing Solutions Inc. is revolutionizing the Commercial/Industrial roofing industry. Offering customers an easier, more cost effective option compared to removing and replacing their existing aged, leaking roof.
We are hiring for an Call Center Manager who will be responsible for the daily activities of 2 call people currently, and build a productive team from there.
Responsibilities include but are not limited to, directing day-to-day management of the call centre. This position reports directly to the CEO.
Responsibilities:
- Manage day-to-day operations of a call center, including but not limited to hiring, firing, tracking, reporting.
- make business-to-business relationship building and sales
- Motivate and manage and train
- Review and approve timesheets
- Create and maintain business performance reports
-managing the CRM(Hudspot) receiving call lists, removing duplicates and existing clients. distributing them to callers.
You will have at least 3 years experience in phone room management, with a provable track record of success.
Job Types: Full-time, Permanent, Seasonal
Salary: $60,000.00-$140,000.00 per year
Additional pay:
- Bonus pay
Schedule:
- Monday to Friday