Technical Support Specialist
On behalf of our client, Procom is seeking a Technical Support Specialist for a full-time permanent position for our client based in Calgary, AB.
Technical Support Specialist - Job Details
- You are technical and determined to provide exceptional customer service, as well as being a clear communicator with excellent problem-solving skills and a strong attention to detail.
- You excel at helping customers use products in the way they were intended and to their full capability. It is important to us that you are flexible, a good communicator and thrive on quality results.
- The environment is one where proactive enablement is key.
- Manage customer requests driven by product defects or limited customer knowledge to consistently achieve appropriate resolution
- Provide technical support to customers using multichannels (phone, email, social, chat, etc.)
- Create documents and other assets to support customers to understand technical aspects of our products and optimize their use
- Conduct remote technical sessions to assist channel members and customers in resolving set-up, installation, configuration and integration issues
- Document customer feedback and product feature ideas to support the remediation of product issues and contribute to future product enhancements
- Proactively develop solutions to support customers and internal teams to understand the technical elements of our products
- Enter accurate data into a CRM and other systems to ensure effective capture of issues while delivering a superior customer experience
Technical Support Specialist - Mandatory Skills
- A degree or diploma in computer technology
- 3–5 years of experience providing technical support for hardware and software products using multichannel tools (voice, email, chat, etc.)
- Advanced knowledge of remote troubleshooting tools and techniques
- Working knowledge of cloud and client applications and the technical issues that are consistent with these technologies
- Experience using a CRM, defect management and other customer support applications
- A solution-oriented nature with the ability to think critically, troubleshoot and solve complex problems
- A positive, proactive approach to delivering customer experience that differentiates our brand
- Experience in on-boarding customers with Microsoft® Authentication Services
- Experience in on-boarding customers with Microsoft® Authentication Services
Technical Support Specialist - Assignment Location:
Calgary, AB
Technical Support Specialist – Length:
Permanent
Company:Procom Consultants Group LtdLocation:Calgary AB CAJob Types:Full TimePost Date:April 1, 2022Valid Through:April 30, 2022