Role
As a member of the Solutions Management technology team for Valeyo, the Infrastructure Operations Specialist will provide support for a suite of on-prem solutions (Desktop and hosted solutions, servers, managing Virtual Machines (Hyper-V), providing local LAN/Desktop and application support to our internal technology users), as well as cloud hosted services, including (M365)
Teams/SharePoint/Telephony/OneDrive, administering Azure portal, Azure AD, etc. A balance of strong technical skills and exceptional customer service is required to complement our Technology team and continually improve our exceptional technical services. The ability to work independently and as a team member is necessary in this fast-paced environment. The Infrastructure Operations Specialist will be tasked with delivering technical solutions and following up with ongoing support as needed. In addition, you will focus on minimizing downtime and impact during support activities as well as being accountable and responsible for your actions at all times.
Duties and Responsibilities
• Technology on-prem infrastructure maintenance (Desktop and hosted solutions, Windows servers, managing Virtual Machines (Hyper-V), providing local LAN/Desktop and application support to our internal technology users.
• Create and maintain network user accounts (AD).
• Troubleshoot network issues, isolating and correcting them in a timely fashion.
• Provide technical support to end users.
• Help manage Valeyo M365 cloud services, including Teams/SharePoint/Telephony/OneDrive, etc.
• Administering Azure portal, Azure AD, etc.
• Assist Credit Union Technical support staff by providing them with 2nd level support. • Install/upgrade/replace/repair network hardware as required (Servers and workstations) • Assess the needs for system upgrades/changes to better serve business activities. • Routine OS Windows Updates, upgrades and maintenance on Windows servers in a production environment.
• Assist management and offer input regarding IT-related purchases.
• Evaluate new software/hardware.
• Keep systems running efficiently and according to the SLAs, ensuring the integrity of production applications and client data.
• Ensure that security best practices be maintained and enforced during all support activities. • Other duties as may be assigned
Qualifications / Skills and Experience
• Relevant degree, Microsoft certifications or equivalent education plus related work experience. • Microsoft 365 Certified:
a) Enterprise Administrator Expert.
b) Messaging Administrator Associate.
c) Teams Administrator Associate.
d) Identity and Access Administrator Associate.
e) Azure Administrator Associate.
• Minimum 3 years of experience in a similar technical role.
• Working knowledge of M365 cloud services, including Teams/SharePoint/Telephony/OneDrive, etc.
• Working knowledge of LANs, WANs, Servers and support in Windows Environments, including Windows Servers 2012/2012R2/2019, with in depth knowledge of Active Directory in a multi domain environment.
• Working knowledge of Virtualization technologies: Microsoft Hyper-V, VMWARE and Virtual box.
• Working knowledge of Anti-Virus solutions: Symantec End Point Protection setup and administrative tasks.
• Knowledge of maintaining network devices in a High Availability Production Datacenter including Cisco ASA firewalls, peer-to-peer (firewall) IPSEC VPN Tunnels, switches and IP KVM switches, is preferred.
• Knowledge of security risks and how to mitigate those risks in Windows network environments. • Must be able to plan, implement and execute disaster recovery plans.
• Knowledge of intrusion detection and prevention systems is preferred.
• Excellent interpersonal and communication skills; comfortable dealing with business leaders, clients, suppliers, peers and colleagues.
• Flexible and adaptable to changing demands and job duties.
• Organized and able to manage multiple projects simultaneously, while providing on-going support to clients.
• Passion and commitment to deliver quality work at all times.
• Genuine interest in creating excellent relationships with our technology team and clients.