Job Location Canada-Ontario-Greater Toronto Area
Job Stream Human Resources
Site Location Great Blue Heron Casino
Job Type Permanent, Full-Time
Number of Positions 1
Posting Date 07-Mar-2022
Expiry Date 06-Apr-2022
Travel Required Not Required
Educational Requirements N/A
Languages Required English
Job Description
Position Summary
Under the general direction of the Executive Director, Human Resources Ontario & Atlantic, this position is responsible for the overall leadership and effectiveness of Human Resource (HR) operations at Great Blue Heron Casino and Hotel. A focus of this role will be to plan, direct and promote HR programs, HR service delivery and execution of operational initiatives in support and achievement of business objectives. This role will ensure adherence to all HR policies and procedures, motivating and leading by example, and supporting our learning culture while establishing a safe and welcoming work environment for all team members. The incumbent will also develop performance goals and deliver performance discussions for direct reports and actively participate in recruitment and hiring, talent management and engagement processes.
Key Responsibilities
- Provides leadership, direction and mentoring to the HR team while providing continuous coaching for success to achieve high performance.
- Develops and cultivates strong working relationships with all stakeholders: guests, ownership, team members and community. Plays an active and integral role supporting all aspects of Great Blue Heron Casino and Hotel s operations to create great experiences and memories for our guests (both internal and external). Liaises and communicates effectively with all departments and HR colleagues within Great Canadian Gaming Corporation.
- Implements corporate HR initiatives and strategic plans as directed; ensures that the location's HR practices align with corporate programs and objectives.
- Provides direction and support to the senior management team, as well as managers/supervisors and team members by providing guidance and advice on conflict resolution, performance management, career development and succession planning. Actively participates in the recruitment and selection process and guides management recommendations for new hires and terminations. Conducts and s assists in confidential workplace investigations.
- Manages and facilitates effective team member communication and feedback through such avenues as meetings, suggestion programs, engagement surveys, training and development activities, newsletters and one-on-one meetings.
- Champion of workplace health, safety and wellness with a focus on employee education & training, workplace inspections and accident prevention not reaction.
- Anticipates operational and service issues before they escalate, trouble-shoots and resolves guest concerns before they are complaints.
- Establishes a welcoming and respectful work environment for all team members through the effective management of OH&S, including the Joint Safety Committee, full cycle recruitment, new employee orientation/onboarding, employee engagement activities, performance management, skills training, reward & recognition, etc.
- Participates in the development of policy that is employee-related or impacts employment relationships at the location level.
- Provide advice and direction to management including collective agreement administration and interpretation, maintaining effective labour/management relations, dispute resolution including grievance and arbitration processes, preparation for and participation in collective bargaining, contingency planning.
- Identifies internal and external employment issues and trends; recommends improvements, efficiencies and training opportunities; assists with training implementations and deliveries (including facilitation); supports and assists change management activities among departments.
- Protects the interests of employees and the company in accordance with corporate policies and laws and regulations. Ensures legal and statutory compliance with all regulatory bodies, including but not limited to the governing Employment/Labour Standards Act, Human Rights Act, and applicable Occupational Health & Safety laws, etc. Receives and addresses legal requests for employee information received from third parties.
- Coordinates and monitors the HR budget including human resources expenses and services, employee recognition, legal, Health & Safety and administration, etc.
- Measures results of HR programs and initiatives including retention, engagement; analysis and reporting on key HR metrics.
- Participates in various operational, management and staff meetings and attends other meetings and seminars as required.
- Manages payroll, benefits, and compensation administration, disability management, and similar programs.
Qualification & other requirements
- University Degree, Post-Secondary Education (specialization in Human Resources Management); and suitable combination of education and experience.
- CHRL designation an asset.
- Ability to exceed internal and external customer expectations through leading by example and by providing timely, effective and service oriented communication (written/verbal) and support.
- Ability to multitask, prioritize and maintain confidentiality; mediation and conflict management/resolution experience is preferred.
- Computer literacy in all applications of MS Office and HRIS experience required (JDE/Oracle preferred); payroll processing experience an asset (ADP); time and attendance software experience an asset.
- Minimum 3 years of HR management experience.
- Previous labour relations experience preferred.
- Active affiliation with appropriate Human Resources networks and organizations and ongoing community involvement, preferred.
- A track record of diligence and responsibility, and aspiration to achieve.
- Proactive and solution-oriented with a drive to succeed.