When you're part of the team at Thermo Fisher Scientific, you'll do important work, and you'll be valued and recognized for your performance. With dedicated managers and encouraging coworkers to support you, you'll find the resources and opportunities to make meaningful contributions to the world.
Location/Division Specific Information
Carlsbad, CA / BID Commercial|
How will you make an impact?
This entry-level sales position is crafted to promote the development of someone who has achieved the academic requirements, may have practical lab experience, and has demonstrated a customer-centric approach applicable to the position, but lacks sales experience in the life sciences industry.
The successful candidate will need to comprehend and communicate product features, benefits, and applications. As well as apply soft selling skills to qualify and follow up with leads, initiate the sales process and promote company products and services to assist in achieving or exceeding the assigned growth target.
The primary objective of this role is to provide an outstanding digital experience for customers through thermofisher.com web chat.
What will you do?
Become a subject matter authority in specific Biosciences Division (BID) product portfolios
Respond positively to and expeditiously process all incoming web chat and email inquiries from customers across North America
Provide a high level of customer service excellence to assist customers digitally through Thermofisher.com
Triage web-based sales leads and ensure the customer is guided to the appropriate selling resource
Facilitate the information flow between customers, sales reps/account managers, technical sales specialists, customer service, and technical services
Author quotes, provide pricing and/or promotional information to customers
Log customer activity in Salesforce.com and other databases where applicable
How will you get here?
Education
Bachelor's Degree in Life Science required or related lab experience
Experience
Requires a minimum of 0-2 years related work experience (i.e. – customer services, telephone experience). Proficient with computer applications, including MS Word, Excel, Outlook, PowerPoint, or like programs.
Knowledge, Skills, Abilities
Excellent oral, written, and presentation communications skills
Results-focused with a productive approach to customer support
Highly motivated and self-sufficient to meet target goals
Demonstrates a professional rapport with customers and co-workers
General knowledge of assigned product portfolio and/or customer segment required
Ability to function effectively in a high-performance team
Demonstrate a positive demeanor and desire to succeed
Ability to work in fast pace environment and to prioritize workload
Practical understanding of a typical sales cycle
Computer knowledge, including Microsoft Office packages
Knowledge of Salesforce a plus
Basic understanding of web tools and analytics
Must have professional mannerisms to hold oneself in any customer situation.
Individual must be an excellent communicator, self-motivated, and work efficiently in a multi-task environment where prioritization is required
Should be able to work with minimal input
Minimal travel may be required (up to 5%)
At Thermo Fisher Scientific, each one of our 90,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.
Apply today! http://jobs.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.