Dispatcher - Full Time
Location: Whitehorse, YT
The Dispatcher is responsible for effective day-to-day communication between driving staff and operations, ensuring the safe and efficient completion of school runs and charters. Dispatchers are expected to display exemplary patience and communication skills in dealing with driver, parent, school, and public matters.
Please Note - The successful candidate must also be willing to get their Class 2 driver's license to assist with school bus and charter runs.
Primary Responsibilities:
- Manage the daily dispatching of operators to fleet units
- Provide courteous and professional phone assistance
- Monitor and immediately respond to route, fleet and operator issues making sure service delivery requirements are met; and advising on company safety policies and procedures.
- Process and transmit information and instruction to co-ordinate the activities of operators, supervisors, and fleet units using a variety of computer-aided communications and dispatching equipment
- Monitor phones and assist Base Controllers with providing information to customers/passengers and other Standard Bus and Diversified employees.
- Work independently to expediently resolve customer/passenger issues
- Administrative duties (such as payroll, filing, and reports)
Desired Qualifications & Experience:
- Must possess strong organizational skills including time management, multitasking and remaining calm in a hectic work environment including managing a high volume of daily emails, phone calls, and inquiries
- Strong communication skills and phone etiquette
- Intermediate level computer literacy with Microsoft Office suit of software applications
- Ability to multi-task and work well under pressure
- Map reading skills with a strong knowledge of the city; specifically road systems, locations of schools, and major attractions
- Clear criminal record
Company:Standard Bus ContractingLocation:Whitehorse - Yukon - CanadaJob Types:Full TimePost Date:February 4, 2022Valid Through:March 3, 2022