Do you enjoy Software and Development and are you looking for a permanent, stable job in an environment where you will be treated like family?
Do you want to be part of a dynamic team where you will have fun at work each day?
GLS Canada is the company for you!
General Summary:
Provides customer service support in a fast paced, customer centric environment by managing a high level of incoming phone calls, on-line customer orders, as well as maintaining various daily support functions i.e. auditing, billing, data entry and supporting all other roles within the department.
The primary function within this role is to ensure that an excellent standard of service and a high level of customer satisfaction is always maintained. To achieve the service level expectations, the successful CSR will learn and understand a customer's specific Supply Chain, including routing, carriers, service levels and all support systems and be able to effectively address issues arising within.
Core Functions:
- Initiates required action for response to customer service requests for pick-ups, track and trace, issue resolution and follow-up
- Resolve issues in a timely manner through a root cause and corrective action process
- Performs rate audits, system billing, shipment rating and scenario analysis
- Ensures and provides quality service to both internal and external customers
- Participates and provides expertise as a member of the customer service team and recommends changes to existing methods and systems to increase the efficiency and responsiveness of the customer service department as a whole.
Full Time - Tuesday to Saturday
Tuesday to Friday 10:00 AM -6:00 PM
Saturdays 7am-3pm or 8am-4pm.
*May include some Canadian Holidays
Salary $37-40k annually
**Position is REMOTE during covid, with possibility to return to office in the future
Role Requirements:
- Exceptional Customer Service skills
- Great communicator both verbal and written
- Professional, courteous, polite, with excellent telephone mannerisms
- Great listening skills
- A focus on quality
- Problem solving abilities
- Market/ Transportation (Courier and Trucking) industry knowledge
- Positive "Can Do" attitude
- Microsoft Office proficient, with a focus on Excel
- G Suite proficient
- Computer literate
Apply right away for Immediate Consideration !!
Company Profile:
GLS Logistics Systems Canada Ltd. (GLS Canada), previously known as Dicom, meets the needs of business-to-business (B2B) and business-to-consumer (B2C) customers through parcel, freight and logistics services in Canada. The company was originally founded in Quebec in 1968 and was acquired by General Logistics Systems B.V. (GLS) in August 2018. The GLS Group is recognized as one of the leading parcel service providers in Europe with one of the largest ground-based transportation networks covering 40 countries.
While the Dicom name will always be a part of our history, we are now building our future as GLS Canada. This is an exciting time as the company is undergoing its transition, which will bring forward many opportunities for both our customers and our employees!
Our employees are motivated, passionate and have the desire to perform. We are constantly expanding and looking for individuals who are ready to grow within our evolving organization.
* Please remember, we are ensuring that everyone follows all safety protocols surrounding Covid-19. Should you become ill, or are in contact with anyone who is feeling ill prior to your interview, please give me a call and we can reschedule your interview. Kindly also ensure you wear a face mask to your interview as well.
IND123