Are you looking to make a difference in a patient's life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!
What you will be doing
As of October 18, 2021, AmerisourceBergen requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief you will be required to follow AmerisourceBergen's policy and process to apply for an exemption/accommodation.
PRIMARY DUTIES AND RESPONSIBILITIES:
- Support teams requesting PEC assistance due to an increase in business need or workload and as assigned
- Assist with reimbursement support including investigation/ renewals and management of retroactive reimbursement
- Coordinate and manage all aspects required in order to obtain prescription drug coverage for patients
- Coordinate cases with insurance companies, physician' offices and healthcare professionals in order to maximize reimbursement solutions
- Coordinate documents, submissions and all related paperwork to insurance companies, public/federal funding programs
- Assist with public and/or private patient conversion projects by completing required reimbursement tasks and follow-ups
- Implement Financial Means Test as required in an effort to maximize patient's prescription drug coverage
- Coordinate pharmacy processes required once funding has been obtained
- Conduct follow-up calls to patients, payers and HCPs as required based on Program SOPs
- Comply with all appropriate policies, procedures and regulations
- Assist with copay processing and pharmacy accounts receivable including calls to pharmacy and patients, troubleshooting financial assistance issues, etc.
- Liaise with internal customers to manage assignments and discuss program improvement suggestions
- Implement the PEC onboarding & off boarding process for each assignment including providing a project feedback form to the assignment's manager
- Provide immediate feedback to the Director, Learning & Performance that requires performance or corrective action per the quality review process, training and adherence to all policies and procedures of the program and organization
- Participate in the development of training content
- Incorporate interactivity (games, exercises, quizzes) in learning materials to increase engagement and retention of material
- Manage multiple competing priorities to meet established deadlines demonstrating organizational maturity
- Make decisions effectively and take initiative with minimal direction
- Responsible for utilizing all technology and resources effectively and efficiently
What your background should look like
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
- Completion of a Bachelors' degree program or equivalent combination of experience and education of at least 3-5 years in a related field
- Proven expertise in patient reimbursement services with both private and public payors
- Knowledge of biologics, specialty drugs or the pharmaceutical industry is preferred
- 3-5 years of experience in the healthcare sector, preferably in patient support programs
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
- Strong ability to adapt to change and desire for changing priorities and variety in their work
- Customer and results focused
- Demonstrates strong interpersonal and partnership skills
- Strong verbal and written communication with the ability to communicate within cross-functional/organizational teams
- Ability to work independently and in a team environment
- Strong time management skills and multi-tasking abilities, ability to prioritize, organize and plan work
- Ability to effectively cope with change, and can decide and act without having the total picture
- Excellent proficiency with all Microsoft Office applications
- Bilingualism an asset
- Models a professional and responsible demeanor at all times
- Able to respond/react with appropriate urgency/professionalism and make decisions under pressure
- High level attention to detail
- Positive, team-oriented attitude and approach to getting work done
- Advanced ability to learn and understand new systems and software
- Professional / courteous / efficient telephone manner
What AmerisourceBergen offers
We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.
Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.
Schedule
Full time
Equal Employment Opportunity
AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.