Posted:January 7, 2022
Deadline:January 14, 2022
Our Company
Established in 1960, Perimeter Aviation LP is a diversified company that is a subsidiary of the Exchange Income Corporation which has recently grown through the acquisition of Bearskin Airlines. With more than 750 employees, we operate a fleet of 40+ aircraft including the Metro 2, 3, 23, Merlin and Dash 8 aircraft. We are based in Winnipeg and Thompson, Manitoba as well as Sioux Lookout and Thunder Bay, Ontario. We provide scheduled passenger and freight services to Northern Manitoba and Northwestern Ontario, 24/7 North American charter services, Medical evacuation services and a full-service maintenance facility including design engineering, NDT, and Garrett turbine engine services.
We are a Canadian company, proudly building a diverse workforce that is driven by a shared sense of community, customer service and a dedication to safety. We're fostering a culture where our employees can feel proud of the work that they do and the company they work for. We seek employees who embrace a "can-do" attitude to help transform the communities that we serve.
Position Summary
The Check-In Agent is responsible for ensuring positive, friendly, prompt customer service to all customers/passengers visiting check-in counter. The Check-In Agent is also responsible for handling and screening cargo including Dangerous Goods and following procedures and policies when providing customer service. The Check-In Agent participates in all assigned training, setting and meeting personal goals. The Check-In Agent understands his/her role as customer service ambassador and provides a positive customer service experience to all customers.
Personal Characteristics
Motivated, with the ability to work independently and part of a team
Possess cultural awareness and sensitivity
Effective listening and communication skills
Exhibit initiative, responsibility and flexibility, with interpersonal skills that allow one to work effectively in a diverse working environment
Ability to deal with people sensitively, tactfully, diplomatically and professionally at all times
Strong attention to detail
Ability to make decisions and meet deadlines while effectively handling multiple tasks/responsibilities/priorities at the same time
Ability to resolve conflicts, negotiate, and manage customer issues professionally
Responsibilities and Accountabilities
Provide friendly, positive and prompt customer service.
Assist customers/passengers at check-in counter by following policies and procedures as they relate to customer service, e.g. monitoring carry-on baggage, issuing boarding passes and appropriate baggage handling.
Screen and process cargo shipments, including Dangerous Goods, while adhering to terms and regulations as set out in TC regulations and Company policy.
Verify and complete all necessary requirements for inbound freight, entering airway bills and verifying manifest.
Participate in the creation of personal development plans and setting of sales and service goals/targets, and attend required/recommended training to support ongoing self-development.
Provide and support optimal levels of customer sales and service by being cognizant of yourself and peers with the coordination and scheduling of day-to-day duties/tasks and breaks/lunch assigned by Supervisor and/or Manager.
Demonstrate understanding and knowledge of department customer service policies and procedures as they relate to internal control and risk, and ensure that they are applied on a consistent and ongoing basis (e.g. handling cash/electronic payments and daily sales reports).
Education and Experience
Grade 12 diploma
Previous customer service experience an asset
Computer literate, including effective working skills in MS Office suite
Ability to read, write and speak the English language
Previous aviation/airline experience an asset
Working Conditions
Manual dexterity required to use desktop computer and peripherals
Baggage handling to perform repetitive lifting
How to Apply
Perimeter Aviation's hiring policy is to recruit and select the best applicant for employment solely on the basis of their qualifications for the position. Perimeter Aviation LP does not discriminate against applicants based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability or a conviction for which a pardon has been granted.
To apply for this position, please submit your cover letter and resume to Recruiter@perimeter.ca
We thank all candidates for their interest in the position; however only those selected for an interview will be contacted.
Applicants will be reviewed on a rolling basis which may result in an earlier application deadline.
Company:Perimeter AviationLocation:Winnipeg - Manitoba - CanadaJob Types:Full TimePost Date:January 9, 2022Valid Through:February 9, 2022