Are you looking to make a difference in a patient's life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!
What you will be doing
As of October 18, 2021, AmerisourceBergen requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief you will be required to follow AmerisourceBergen's policy and process to apply for an exemption/accommodation.
PRIMARY DUTIES AND RESPONSIBILITIES:
Support teams requesting assistance due to an increase in business need or workload and as assigned
Assignments may include, but not limited to supporting teams that require:
Database maintenance,
Email inbox support/triage,
Data clean up,
Adherence support calls including reminder calls
Assist with reimbursement support on public and/or private patient conversion projects by ensuring data and tasks are updated and accurate
Comply with all appropriate policies, procedures and regulations
Process co-payment requests for patients, pharmacies and/or physicians; including liaising with Program Managers to ensure co-payment KPIs are met and with Accounting to ensure proper payment time-frames and accurate payments.
Liaise with internal customers to manage assignments and discuss program improvement suggestions
Provide immediate feedback to the Manager PEC that requires performance or corrective action per the quality review process, training and adherence to all policies and procedures of the program and organization
Manage multiple competing priorities to meet established deadlines demonstrating organizational maturity
Make decisions effectively and take initiative with minimal direction
Responsible for utilizing all technology and resources effectively and efficiently
What your background should look like
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year Associate's Degree Program or equivalent combination of experience and education. Normally requires a minimum of two (2) years directly related experience.
Knowledge of biologics, specialty drugs or the pharmaceutical industry is preferred but not an asset
1- 3 years of experience in the healthcare sector, preferably in patient support programs
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
Strong ability to adapt to change and desire for changing priorities and variety in their work
Customer and results focused
Demonstrates strong interpersonal and partnership skills
Strong verbal and written communication with the ability to communicate within cross-functional/organizational teams
Ability to work independently and in a team environment
Strong time management skills and multi-tasking abilities, ability to prioritize, organize and plan work
Ability to effectively cope with change, and can decide and act without having the total picture
Excellent proficiency with all Microsoft Office applications
Bilingualism an asset
Models a professional and responsible demeanor at all times
Able to respond/react with appropriate urgency/professionalism and make decisions under pressure
High level attention to detail
Positive, team-oriented attitude and approach to getting work done
Advanced ability to learn and understand new systems and software
Professional / courteous / efficient telephone manner
What AmerisourceBergen offers
We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.
Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.
Schedule
Full time
Equal Employment Opportunity
AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.